CLAIMS COST CONTROL

 

In the late 1980s, Lockton pioneered an extremely effective, results-oriented Claims Cost Control program that dovetails with an employer’s safety and loss prevention efforts.  Lockton’s Claims Cost Control program has been very successful implementing its philosophy and model in coordination with our clients’ existing operations. The program fosters cultures that maximize control over losses, realizing significant cost savings.  

Lockton’s unique program overcomes the most overlooked obstacle in claims management:
 

The injured worker has the overwhelming capacity to determine the outcome

 of his or her workers’ compensation claim.
 

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  • Lockton’s program focuses on reducing workers’ compensation costs by utilizing immediate post-injury management efforts that safely influence decisions made during the lifecycle of the claim.  Our program is a proactive approach to workers’ compensation claims management that helps your employees through the treatment process and assists them in staying healthy.  Claims Cost Control understands your employees are your most important assets.  Keeping them satisfied and actively engaged following an occupational injury or illness is vital to them, their families, and the client’s business operations.

 

  • Lockton will conduct a comprehensive analysis of your workers’ compensation practices and deliver an improvement plan.  Training programs are offered to educate and equip internal “Injury Counselors” with the proper skill set and tools necessary to implement the Claims Cost Control philosophy.  This training consistently ranks as one of Lockton’s most valued service offerings.

 

  • The Claims Cost Control program is most importantly a tool to focus on workers’ compensation costs as a controllable business expense, rather than an uncontainable drain on an organization’s bottom-line.  Our unparalleled program integrates the client’s and Lockton services to save real loss dollars.  

Following the first 12 to 18 months of the program implementation, clients can experience the following benefits:

  • Reduced loss rate

  • Reduced average cost per claim

  • Reduced lost time days

  • Reduced litigated claim rate 

  • Improved employee morale

  • Improved WC experience modification factor

  • Timely and accurate claim reporting

  • Quicker recovery time

  • Higher employee satisfaction with the post-injury management process and culture

 

 

 

Lockton’s Claims Cost Control

Benefits to Client

·        Completion of a comprehensive program review and recommendations based on time tested best practices.

·        Development of a state-of-the-art temporary transitional duty program.

·        On-going monitoring of claims cost control efforts.

 

Identification of industry best practices and the reduction in loss costs associated with workers’ compensation claims.  Improved ability to negotiate favorable rates based on lower claim severity.

·        Creation of an injury management program that focuses on consistent, effective, and accountable post-injury management; primarily owned and managed by the Injury Counselor.

·        Assignment of aggressive, yet caring, medical case management.

·        Facilitation of value-added transitional duty.

 

Puts the client in control of the claims process by staying ahead of the recovery process.  Lockton will advocate on your behalf to provide your employees with the most efficient and applicable care, thus maximizing your time, effort, and dollar.  

·        Development of measurable benchmarking standards that allow for objective evaluation of the client’s workers’ compensation program and serves as a basis for future recommendations.

·        Continuous relationship development with client’s post-injury management team and affected employees.

 

Lockton’s Claim’s Cost Control team assists you in the continuous improvement of post-injury claim management.  By developing relationships, the client will benefit from a unique approach focusing on efficient care that provides cost savings, but not at the expense of your most important asset—your employees!